Help & support

Last updated October 12, 2026

Email us at support@camoview.com. The answers below cover the questions people ask most.

Contact support

Email support@camoview.com. If your question is about your account, write from the address you use to sign in, so we can find it. Tell us what you were doing, what you expected and what happened, and which browser and device you were using.

Never send us your password or card details. We will never ask for them.

Reset your password

Go to Reset your password and enter the email you use for Camo View.
Open the link in the email we send. It can take a minute or two to arrive. If it doesn’t, check your spam or junk folder.
Choose a new password of at least 10 characters.

Reset links expire after a while and work only once. If yours has expired, request a new one from the same page.

Confirmation email not arriving

After you create an account, we send a link to confirm your email address. If it hasn’t arrived:

Wait a couple of minutes, then check your spam, junk and promotions folders.
On the Check your email page, choose Send the email again. You can resend once a minute.
If you closed that page, sign in with your email and password. If the address isn’t confirmed yet, you’ll see the Check your email page again, where you can resend.
If the link has expired, the page it opens lets you send a new one.
If you typed the wrong address, choose Start again on the Check your email page, or go back to create an account.

Still nothing after that? Email us from the address you signed up with.

Where your documents are

Your documents are stored in your browser, on the device you used to write them. They aren’t stored on our servers, and signing in doesn’t sync them between devices or browsers. That’s also why we can’t recover them for you.

To move your work to another device or browser:

In the editor’s document library, open Storage & privacy and choose Download private backup.
Keep the file private. It contains your documents, versions and sources, but never passwords.
On the other device, open Storage & privacy and choose Import backup.

Clearing your browser’s data for the site can remove your documents, and private or incognito windows usually discard them when closed. Download a backup regularly if your work matters to you.

Erase, cancel or delete

These are three separate steps. Doing one doesn’t do the others.

Erase data on this device

In the editor’s document library, open Storage & privacy and choose Clear local data, or open Preferences → Privacy → Erase everything. This removes the documents, versions, sources, voice profile and settings stored in this browser. It can’t be undone, and it may also sign you out of this browser. It doesn’t delete your account and doesn’t cancel a subscription.

Cancel a subscription

Open the account menu, choose Plans, then Manage billing. This opens Stripe’s billing page, where you can cancel. Pro continues until the end of the period you’ve paid for, then your account returns to Free. Canceling doesn’t delete your account or anything on your device.

Delete your account

Email support@camoview.com from the address on your account and ask us to delete it. There is no self-serve button; we do it for you. Deletion removes your account, your plan and your usage records. It doesn’t touch anything stored on your devices, and it doesn’t cancel a subscription by itself, so cancel Pro first.

Want to keep your work? Before you erase anything or delete your account, open Storage & privacy and choose Download private backup. It saves your documents, versions and sources to a file on your device.

Billing questions

How many words do I have?

Free includes 300 processed words per rolling 30-day period, shared by all the writing tools. Your account menu shows how many words are left and when the allowance renews. Pro is $19.99 per month and has no visible word quota for normal personal use, subject to fair use.

How do I upgrade?

Open the account menu, choose Plans, then Upgrade to Pro. You’ll pay on Stripe’s secure checkout page. Your account usually shows Pro within a few seconds of returning. If it still says Free after a few minutes, reload the editor, then email us if it hasn’t changed.

How do I change my card, see invoices or cancel?

Open the account menu, choose Plans, then Manage billing. Stripe’s billing page lets you update your payment method, view invoices and cancel. After you cancel, Pro continues until the end of the period you’ve paid for.

A renewal payment failed

Pro stays active until the end of the period you’ve already paid for. Update your payment method in Manage billing. If the payment isn’t completed, your account returns to Free.

I think I was charged in error

Email support@camoview.com from the address on your account and we’ll review it. You can cancel any time.

Report a security issue

If you’ve found a security problem in Camo View, email support@camoview.com with “Security report” in the subject. Include what you found, the steps to reproduce it and what an attacker could do with it.

Please test only with accounts you own, don’t access or change other people’s data, don’t disrupt the service for others, and give us reasonable time to fix the problem before you share details publicly.

Policies

Read the Privacy policy and the Terms of use, or open the editor.